Refund Policy

Our Refund Policy applies to all oral care products including electric toothbrushes, replacement brush heads, water flossers, toothpaste, breath mints, gum and matching accessories purchased through our website, allowing eligible customers to submit a full or partial refund request within 30 calendar days of receiving their global shipment; to qualify for a refund, items must remain unused, unopened, and kept in their original intact packaging with no signs of damage, staining or improper wear, and you will need to provide your original order number, delivery confirmation photos of the unused goods, and a brief explanation for your request via our dedicated customer support channel, while we cover all processing fees for approved refunds but do not reimburse return shipping costs for international sendbacks regardless of your original complimentary delivery benefit; we reserve the right to deny refund applications for items that show clear signs of use, missing packaging components, customized sets or clearance summer discounted goods marked as final sale, and once your returned package is received, inspected and verified by our warehouse team, approved funds will be issued back to your original payment method within 7 to 14 business days, with delays potentially occurring due to cross-border bank processing timelines, and we do not offer cash refunds or store credit alternatives unless explicitly agreed upon by our support staff, while all refund decisions made by our team are final, and any disputes must be raised within the 30-day eligible window to receive formal review without exception.